Frequently Asked Questions
If you have any doubts, here are some of the most frequently asked questions that our customers have, we make it easy for you to clarify any doubts you may have. You can also contact us through our contact form.
Returning an item is easy with Rever! Simply follow these steps:
Click on the Rever Return Portal.
Enter your order number and email address associated with the purchase.
Follow the prompts to complete your return request.
We ensure ethical manufacturing practices by producing our items in Spain at a local atelier. This allows us to maintain close oversight and guarantee that all practices adhere to ethical standards.
We offer a 15-day return policy for all eligible items. If you are not completely satisfied with your purchase, you can return it within 15 days of the delivery date. Please ensure the item is in its original condition, unused, and with all tags and packaging intact.
To initiate a return, please visit our Rever Return Portal and follow the instructions using your order number and email address.
Please visit our size chart here. Our sizes run normal and true to European sizes. However, do not hesitate to email us at info@aqvaswimwear.com so we can help you personally find your best fit!
You can choose your preferred payment method at Checkout. We accept the following payment methods:
Visa
Maestro
American Express
Google Pay
Apple Pay
Since our parcels are shipped from within the EU (Spain), there are no customs duties for deliveries within the European Union.
For international orders, customs duties and/or VAT may be applied based on the regulations of the destination country and are the responsibility of the customer. AQVA Swimwear is not liable for any customs fees or local taxes resulting from international shipments. Please check your country's regulations, as you may need to pay these duties to receive your order.
Yes, we offer worldwide shipping. Delivery times and shipping costs depend on the courier and will be stated upon checkout.
We ensure ethical manufacturing practices by producing our items in Spain at a local atelier. This allows us to maintain close oversight and guarantee that all practices adhere to ethical standards.
Our mailing bags are made from biodegradable and compostable materials, specifically corn flour. They are designed to reduce the environmental impact of using plastic by utilizing packaging that will degrade quickly and safely in a home compost environment.
To ensure the durability of your sustainable swimwear, hand wash it in cold water using natural soap or detergent. Avoid using a washing machine and a dryer. After washing, dry your swimwear in the shade.
Our swimwear is sustainable because we use recycled and sustainable fabrics made from regenerated nylon. This helps reduce waste and promotes environmental responsibility.